Technology is wonderful when it works, but there are a lot of times when it does not work properly. When you cannot readily find answers to very specific or strange questions, you may turn to a forum that specializes in the area that you are asking about. If not, you might want to consider looking into them. Keep reading to find out
why forums are vital to technology operation
You Can Find People With Similar Problems
While it is nice to have IT professionals who have comprehensive knowledge of the technology that you are having problems with, they most likely have not seen every single issue, especially not obscure ones. On forums, such as ones that deal with the AnyTech365 program, there are many people who have either experienced the same issue you have or have experienced similar enough issues that they can help fill in the missing pieces and lead you to and through the process of resolving your issue. If you do not have friends in the forums that have experienced what you have, you do not need to worry. There are a lot of people who are willing to help and might have resources that you do not have access to.
Might Have Better Response Times
There are a lot of things that an IT department has to do, and as such, it may be a while before they are able to respond to your inquiries. While you are not guaranteed a quick response if you go on a forum instead, you might have a better response time, and you will be able to hear from multiple people. Typically, you cannot get a second opinion on a tech issue, nor ongoing help, and forums provide both.
You Do Not Have to Spend Hours on the Phone
IT lines are notorious for long wait times, and you cannot spend your whole day unable to do your work because of a technical issue. If you seek help on a forum, you can wait for a response while doing your work on a backup computer, if possible. You may wait a little longer, but you might get pictures of what you need to do instead of having someone take remote control of your computer and not being able to recall how to fix it the next time if it crops up again.
Available at All Hours
Usually IT assistance is only available during certain business hours. Even though some businesses offer chats for off time, those chats are only programmed to help with basic issues or to leave a message for the people who get on the line in the morning. With forums, there is a good chance that there will be all sorts of people who are awake at most times of the day and night, so there is a better chance that you will get help faster.
Forums are the wild cards of tech support. Keep this article in mind the next time you have a tech issue and see if there is a forum that can help you.